Return & Exchange Policy

Return & Exchange Policy

Clothing & Accessories Returns
All clothing and accessories are covered by our 30-day clothing return policy. To request a return, please email *****. Please note that the customer is responsible for return shipping costs.

All returned clothing must be in its original packaging, with tags intact, unworn, and free of pet hair.

We offer one free exchange per customer. Please note that you are responsible for the shipping costs to return the original item. Items for exchange must be in resalable condition, retain their original tags, and be shipped back within 14 days of the tracking status showing "Delivered."

Our return address is as follows:

Custom Portrait Returns
Due to the custom nature of Crown and Paw products, we cannot offer returns. Your artwork is carefully designed and tailored specifically for you and your pet.

If you are not satisfied with the final product, please contact us. We are committed to customer satisfaction and will do our utmost to ensure you are happy with the final artwork.

If you receive an incorrect product (e.g., wrong size or design) or if the item is damaged during shipping, we will replace it for you at no cost. In such cases, please notify us within 48 hours of receiving your order.

We offer unlimited revisions for the photo and costume choice from your original order. "Unlimited revisions" refers to minor adjustments to the existing artwork. If you require major changes (such as switching the photo or changing the costume/product type), each order is limited to one photo change **or** one costume change. If you wish to use a third photo for the portrait **or** request a third costume change, our customer service team will send you a $10 invoice to cover the cost of creating the new artwork.

If you change your mind shortly after placing an order, you may cancel it within 24 hours. After 24 hours, cancellation requests will be considered on a case-by-case basis. This is because our artists often begin work immediately after the order is placed. If you request a cancellation after the artwork has already been created, we will charge a $10 fee to offset a portion of the production costs.

Please note that we create the artwork using the photo you uploaded when placing your order. If you do not follow our "Photo Guidelines," we will be unable to offer any remedial solutions. It is your responsibility to submit high-quality photos that meet our specifications; low-quality photos will result in a poor-quality final artwork. You may add notes to your order to inform us of any special requests. However, we cannot guarantee that all special requests can be met—for example, we cannot alter a photo to make a pet close or open its mouth, or add a smile. We can, however, address issues like red-eye, adjust eye color, and handle other similar requests.

Please note that all sample artworks displayed on the website were created using high-quality, high-resolution photos. Blurry or low-quality photos will not enable our design team to produce the high-quality finished product seen on the site. Product-Specific Care Instructions

Avoid alcohol-based products: Do not use alcohol-based cleaners on the product, as this may damage the printed ink, cause fading, or lead to other adverse effects.

Warranty Policy

We are committed to ensuring the quality and durability of our products. However, please note that in accordance with our return policy, we only accept claims regarding product defects or damage made within 30 days of receipt.
We take great pride in the quality of our products and believe they will provide long-lasting use with proper care. Please contact us if you encounter any issues within 30 days of receiving your order. For eligible claims, we will offer a refund or a replacement as a one-time special service.