FAQs

We can design a portrait for any animal no matter the species or the breed. So far we've created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs!

Our artists are incredibly talented and can work with any animal on Earth.

Yes. Select the number of pets available on the product page before placing your order.

Yes! We have a variety of options to suit your pet parent needs. Right now, we have custom options for 1 pet, 2 pets, 3 pets and even 4 pets together in one portrait!

A clear, well-lit photo showing your pet's face and features usually gives the best result. We will contact you if another photo is required.

If you follow our photo guidelines, your photo is very likely good enough to use.

• Make sure the photo is taken in good lighting—outdoor daylight is best.
• Try to take the photo at eye level with your pet.
• Your pet does not need to be looking at the camera.
• Use a close-up photo so we can see your pet's unique features.
• Make sure the photo is not blurry.
• Make sure important features, such as the ears, are not out of frame.
• Ensure the fur color in the photo is accurate and not affected by poor lighting.

Our team checks photos after orders are placed. If there is an issue with your photo, we will contact you by email.

We do not paint from scratch.

We are a digital design studio and use professional photo editing, retouching, brush strokes and blending processes to transform your original photo into a personalized pet portrait.

You can request changes to your order within 24 hours. If your order was placed more than 24 hours ago, we cannot guarantee that changes will still be possible.

Yes. All customers can preview their artwork and request changes before printing. We will email you when your preview is ready.

Contact us as soon as possible. Changes cannot be guaranteed once design work or production has started.

To see your artwork preview, log in to your customer dashboard.

Most canvas prints use an image wrap, meaning the image continues around the edges of the canvas.

In some cases, we use a solid black wrap so important features, such as your pet's ears, do not wrap around the sides of the canvas. This keeps the complete portrait visible on the front.

After you place your order, your design proof will be ready within 2–3 days. Once you approve the design, we will complete printing and arrange shipment within another 2–3 days.

International delivery is estimated to take 5–10 days after dispatch. Tracking is provided for all orders.

A flat shipping fee of $9.90 applies to each order. Delivery may take longer during peak shopping seasons.

Yes. We ship internationally, and tracking is provided whenever it is available for the destination.

Yes. You will receive your tracking number and delivery updates by email and/or text after your order has been dispatched.

Tracking information may take some time to update after shipment. If it is still not working, contact our support team and we will help check your order.

Packages may be returned when no one is available to receive them, or when the delivery address is incomplete or incorrect.

Please contact our support team so we can confirm your address and help arrange reshipment.

International orders may be subject to local duties, taxes or import fees. These charges are determined by the destination country and are the customer's responsibility unless stated otherwise.

Because every order is unique and custom-made for you and your pet, personalized products are generally not eligible for returns or refunds due to a change of mind.

If there is a problem with your order, contact us and we will review the issue.

We are committed to creating artwork you love. Once your portrait is ready, we will notify you by email so you can approve it or request revisions before printing.

Please review your preview within 3 days. If we do not receive a response within that time, the design may be considered approved and sent to production.

We usually respond as quickly as possible during business days. During busier periods, such as the holiday shopping season, please allow 24–48 hours for a response.

Your design will usually be ready within 1–2 days of placing your order. You will receive an email notification when it is ready.

Please review the design within 3 days. If we do not receive your confirmation or revision request, the design may be automatically approved and sent to production.

Personalized pet portraits make meaningful Christmas gifts. To improve the chance of delivery before Christmas, we recommend placing your order by December 5 at the latest.

Holiday delivery dates cannot be guaranteed because production and carrier delays may occur during peak periods.

We apologize, but we do not currently offer gift wrapping services.