Production and Shipping

Production and Shipping

All orders typically require 3–6 days for production and dispatch. Please note that processing times may be slightly longer during promotional periods.

Estimated Shipping Times:
USA, Canada, Australia, UK: 5–7 business days
Europe: 5–10 business days

Flat-rate shipping: $9.90

Note: If any issues arise with your order (e.g., a new photo of your pet is required), production time will naturally be extended accordingly.

We send a design proof to all customers for approval before printing. The sooner you approve the design, the faster we can ship your order!

Tracking is provided for all orders; you will receive an email notification once a tracking number is generated.

During the holiday season (November/December), courier volumes surge, which may result in longer delivery times.

Please note:

• If your order requires a photo replacement, please understand that this will inevitably extend the production time.

• Customers have up to 3 days (72 hours) to approve the design proof. If we do not receive a response within 72 hours, we will assume approval and proceed directly to printing.